Highly interactive and with a focus on practical application of learning and accountability, ECMR delivers a range of short courses in a traditional classroom environment at the client’s own location(s). Courses are typically a half-day in length (unless indicated otherwise) but can be extended or combined with other subjects to meet the training needs of our clients. These courses are designed for employees, supervisors and teamleaders. To help participants get the most from their learning experience, we ensure that our clients are provided with detailed course outlines for reference, as well as joining instructions and workbooks for participants, and manager briefings to ensure that participants direct managers or supervisors understand the objectives of the courses. Every participant also has the opportunity to have a follow-up telephone coaching session to help them implement their action plan and re-fresh key learning points from the course.
Overcoming Difficult Situations – Equips participants with essential skills to enable them to be professional and proactive rather than reactive when challenged by difficult people and circumstances, enabling a positive outcome.
Persuasion and Influencing – Allows participants to discover how to persuade, influence and be assertive to help bring people around to a certain way of thinking and reduce resistance to new ideas.
Conflict Resolution – Helps attendees to learn how to choose their battles and calculate the approach that will deliver the best outcome for them and others when faced with disagreement or a challenge.
Working in Teams – Explores how people are influenced by the behaviour they see, how participants can get the best out of interaction with others and make themselves a valuable member of a team.
Task and Time Management – Participants will discover the skills required to analyse the use of time and learn the tools that will help them understand and improve their own self-management.
Stress Management –
Supports participants in recognising their own stress factors and understand how to use new tools and techniques to ensure that any stress they experience has a positive and productive outcome.
Motivating Ourselves and Others– Helps attendees find out how they and others can achieve more than they realised was possible, by understanding the hidden potential of their own ability to motivate and take action.
Bridging the Generation Gap – Explains to attendees how to work with the variety of generations that are now found in the workplace to create a more harmonious and productive working environment.
Internal and External Customer Service – Equips participants with the knowledge and skills to better serve their internal and external customers by thinking in a customer-centric way and learning how to communicate effectively with their customers.
The Art of Speaking with Confidence – Helps attendees learn how to communicate at work with confidence, regardless of the environment, audience make-up or size.
Positive Telephone Conversations – Allows participants to discover the skills that are needed when communicating on the telephone through building rapport, using language and tone of voice and employing a variety of questioning and listening skills to ensure more effective telephone conversations.
Creative Problem Solving – Supports participants in finding the answers to problems by understanding the difference between problem-solving and decision-making, as well as making the most of the resources available to them.
Interviewing Skills – Prepares attendees in identifying and using techniques to assess skills and experience of potential candidates, learn about body language, tone of voice and questioning techniques when interviewing face-to-face, by telephone or video.
The Cost of Poor Recruitment – Explains to attendees how poor decision making at the recruitment stages can have direct and indirect costs for the business, and helps them understand how to avoid poor practice.
An Overview of Managing Change – Supports attendees in understanding why people find change so difficult, learning how to embrace change and how to support others in that process.
An Introduction to Coaching – Helps participants identify actions and management styles to influence performance, learn practical ways to produce more effective and sustainable results from an empowered team.
Facilitation Skills – Helps attendees discover how group dynamics operate, how to address group dysfunction and facilitate positive outcomes.
Creating Powerful Presentations – Teaches participants how to develop the skills of the presenter and how to communicate messages in a formal environment to large and small audiences, utilising visuals and other supporting material.
Performance Management – Helps participants discover how to get the most from their people and what to do if performance does not meet required standards.
Supervisory Skills – Supports attendees in stepping up to a supervisory role, by understanding the dynamics of effective and ineffective teams, delegating effectively and the role of communication in supervising people.
Leading teams – This course helps participants refine their skills in leading teams by understanding how effective leaders behave and communicate and developing plans to change their own behaviours and lead their people more effectively.
For more information on this course or any other courses we provide, please contact us here: